WSET Specific Policies

McCaine Wine Education aims to provide a consistently excellent level of service and always strive for high standards. We welcome enquiry or feedback at any time. Please send your comments to us at


Whilst every care is taken to ensure high quality standards, there may be occasions where we fall short. Where this is the case, we would like the opportunity to improve our service by listening and responding, taking any action required and to prevent any mistakes or misunderstandings from happening again. Please refer to the Complaints Policy for further details.


We will respond to enquiries as quickly as possible. McCaine Wine Education's language of communication is English/Cantonese/Mandarin.


WSET Qualifications

McCaine Wine Education offers the following WSET courses:

WSET Level 1 Award in Wines

WSET Level 1 Award in Spirits

WSET Level 1 Award in Sake

WSET Level 2 Award in Wines

WSET Level 2 Award in Spirits

WSET Level 3 Award in Wines


Underage Students and Other Non-drinkers

In order to taste alcoholic beverages, students must be over the legal minimum age for the retail purchase of alcoholic beverages in the country where the course or assessment is being delivered. Students who do not meet these criteria will not be allowed to sample any alcoholic beverage as part of their course, but this is not a barrier for successfully completing the WSET Level 1 or 2. McCaine Wine Education can cover the acceptance of underage candidates.


Similarly, students who choose not to consume alcohol for other personal reasons (e.g. religious belief or health requirements) are put at no disadvantage in the WSET Level 1 Award or Level 2 Award exams. However, students who do not consume alcohol will not be able to complete the full assessment for the WSET Level 3 Award in Wines and will not be awarded the qualification.


Complaints & Appeals Policy


Conflict of Interest Policy


Privacy Policy & Data Protection


Diversity & Equality Policy


Reasonable Adjustment Policy


Special Considerations Policy


Malpractice & Maladministration Policy


Terms & Conditions